Drug rehab in Massachusetts and your
The details we gather when you reach out
When you call about drug rehab in Massachusetts, we ask for your name and a phone number so we can reach you again. If you want to be connected to a treatment provider, we also ask for optional insurance details and a short description of your situation. You can decline to share either one.
The information you give us stays with the treatment advisors who answer the helpline. We collect only what helps us connect you with appropriate care in Massachusetts and nothing more. We do not ask for your Social Security number or financial account numbers.
Why we ask about insurance and your
Insurance information and a brief description of the situation help advisors identify programs that match your needs, such as residential care or outpatient services. We use these details for no other purpose than matching and connecting.
If you mention insurance, the advisor can check which of the 326 SAMHSA-listed facilities in Massachusetts accept that plan. Sharing your situation details helps us point you toward 85 residential and 235 outpatient programs listed in the state. You are free to keep any detail private and still receive help.
When we share details with providers
We share your name, phone number, insurance details, and situation summary with a treatment provider only after you ask to be connected. We do not share your information for any other reason. The provider then handles your information under its own privacy practices.
If you ask us to connect you with a provider, then we send only the details needed for that introduction. We never sell your health information to anyone. We do not share it with marketers or unrelated third parties. If you change your mind before the connection is made, call us back and we will stop the referral.
Call recording and how long we keep data
Helpline calls might be recorded for training and quality checks. If recording is on, you'll hear a notice when the call begins. You can ask the advisor to stop recording, and the call carries on without it. If a call isn't recorded, we keep only the notes we need to assist you.
We hold call notes and contact details only as long as needed to help with your request, then remove them under our retention schedule. We never sell health information, and we keep it no longer than your care inquiry requires. When you ask us to delete your information, we'll do it unless the law says we must keep it.
Your options and ways to contact us
You're free to ask what information we hold on you, request a correction, or have it deleted. You can also tell us not to share your details with a provider. To make any of these requests, call the helpline and talk with an advisor.
If you have concerns about how your information was handled, then call the helpline and ask for the privacy contact. You can also write to the address given by the advisor. We will review your concern and respond within a reasonable time.
Medical emergencies and outside links
This site offers information and assistance linking you to services. It does not give medical care, diagnose anyone, or guarantee a spot in any program. If you or someone dear to you is in immediate danger, call 988 or 911.
Links to other websites are provided for convenience, and those sites have their own privacy policies. Our privacy notice covers only the information you share with our helpline and website. We encourage you to read the privacy notice of any provider you contact.